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Cancellation Policy

Reservation Change: Reservation changes causes recalculation and re-comparison of prices, availability control, checking the return station etc. Change in the hirer’s name, in the credit card information and picking up station are not accepted for the online reservations. In such a case please cancel your reservation and make a new one.

Reservation Cancellation: In case of reservation cancellation; all of your prepayment is refunded if you demand to cancel it one week before your arrival. In cancellations demanded from 48 hours to one week before your arrival date %50 of your prepayment will be charged. No refund is available for prepayments in the cancellations made less than 48 hours before arrivals.

No- show: In case of no show the renter will be charged the entire cost of the rental. For delays in rentals, the day and hour mentioned in the reservation are accepted valid for the new price calculations. In case of 4 hours delay of the renter, IGFA reserves its right to relief from reservation without guarantying availability for any other vehicle.

Extension of rental or changing the place of delivery: IGFA’s confirmation is needed for extension of rental or changing the place of delivery. A possible unavailability of the car may occur for the period you demanded a car and for that reason the car should be returned on the exact day and hour as indicated reservation or renting contract.

Prepayment and Deposit: For all renting, deposit is required and the amount of it is determined depending on total charge, method of payment, and insurance coverage. For cash payments the amount of deposit costs about the total amount of the rental (insurances, fuel etc. included) plus contribution to damage fees and additional 150 euros per day. At payments with credit card, the deposit costs the total amount of the rental price in addition to contribution to damage fees. Moreover, the cardholder must be presented during the rental operation. In all cases in which CDW damage insurance is not preferred, the amount of deposit is equal to the value of the car.